*Grievance Redressal Committee for Students*

*Introduction*

Career Mahavidyalaya Durana is dedicated to providing a supportive and fair educational environment. To ensure that students have a platform to voice their concerns and grievances, the institution has established the Grievance Redressal Committee (GRC). This committee is instrumental in addressing and resolving issues related to academic, administrative, and personal matters, thus promoting a harmonious campus atmosphere.

*Mission and Vision*

The mission of the Grievance Redressal Committee is to ensure that all students have access to a transparent and efficient process for addressing their grievances. The vision is to foster a campus environment where students feel heard, respected, and confident that their concerns will be addressed fairly and promptly.

*Objectives*

The primary objectives of the Grievance Redressal Committee include:

1. *Ensuring Fairness*:

To provide a fair and impartial mechanism for students to raise and resolve their grievances.

2. *Promoting Transparency*:

To maintain transparency in the grievance handling process.

3. *Enhancing Trust*:

To build trust among students by ensuring their concerns are taken seriously and addressed promptly.

4. *Improving Campus Life*:

To identify and address underlying issues that affect student well-being and campus life.

5. *Facilitating Communication*:

To improve communication between students and the administration.

*Structure and Composition*

The Grievance Redressal Committee comprises members from various segments of the institution to ensure a balanced and fair representation. The typical structure includes:

1. *Chairperson*:

Usually a senior faculty member or an administrator with extensive experience in student affairs.

2. *Faculty Representatives*:

Members from different academic departments.

3. *Administrative Staff*:

Representatives from the administrative offices to address non-academic grievances.

4. *Student Representatives*:

Selected student representatives to ensure that student voices are adequately represented.

5. *External Members*:

Occasionally, the committee may include external members to provide an unbiased perspective.

*Key Functions and Activities*

The Grievance Redressal Committee engages in a variety of functions and activities to address student grievances effectively:

1. *Receiving Grievances*:

The committee provides multiple channels for students to submit their grievances, including online forms, email, and in-person submissions.

2. *Initial Review*:

Upon receiving a grievance, the committee conducts an initial review to determine the nature and seriousness of the complaint.

3. *Investigation*:

A thorough investigation is conducted, involving discussions with relevant parties and gathering necessary evidence.

4. *Resolution*:

Based on the findings of the investigation, the committee formulates a resolution plan. This may involve corrective actions, mediation, or other appropriate measures.

5. *Communication*:

The committee communicates the resolution to the student and any other involved parties, ensuring clarity and transparency.

6. *Follow-Up*:

The committee follows up to ensure that the resolution has been implemented effectively and that the grievance has been satisfactorily addressed.

*Types of Grievances Addressed*

The Grievance Redressal Committee addresses a wide range of student grievances, including but not limited to:

1. *Academic Issues*:

Grievances related to examination processes, grading, academic misconduct, and faculty behavior.

2. *Administrative Concerns*:

Issues with administrative services, such as admissions, financial aid, and hostel facilities.

3. *Discrimination and Harassment*:

Complaints regarding discrimination, harassment, and bullying based on race, gender, ethnicity, or any other grounds.

4. *Facility-Related Issues*:

Concerns about the availability and condition of campus facilities, including classrooms, libraries, and sports facilities.

5. *Other Issues*:

Any other issues that affect the student experience, such as unfair treatment or lack of access to resources.

Committee Members:-

Sr. No.	Name	Designation	Committee Member	Phone	E-Mail
1.	Dr. Reena	Asst. Professor	Coordinator	9529297976	reenashoora@gmail.com
2.	Dr. Hemant Kumawat	Asst. Professor	Member	9929423537	hemantkumawat2007@gmail.com
3.	Dr. Pratibha	Asst. Professor	Member	9664235077	pratibhajiten2006@gmail.com
4.	Rohini	Asst. Professor	Member	9772262451	rohinijjn22@gmail.com
5.	MAHESH KUMAR MAHALA	Asst. Professor	Member	7627090961	maheshkumarmahala@gmail.com
6.	PURNIMA PANDAY	Asst. Professor	Member	6377545046	pandeypurnima96@gmail.com

*Impact on Student Life*

The Grievance Redressal Committee has had a significant impact on student life at Career Mahavidyalaya Durana. By providing a structured platform for addressing grievances, the committee has:

1. *Improved Student Satisfaction*:

Students feel more satisfied knowing there is a formal mechanism to address their concerns.

2. *Enhanced Trust in Administration*:

The transparency and fairness of the process have built trust between students and the administration.

3. *Resolved Conflicts*:

Many conflicts and issues have been resolved promptly, preventing escalation and fostering a more harmonious campus environment.

4. *Informed Policy Changes*:

Feedback from grievances has led to policy changes and improvements in campus facilities and services.